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Returns & Exchanges

RETURNS

If you are dissatisfied with a purchase and want to receive a refund.

  1. Be sure to send the item back to us within 14 days of receiving it. Address can be found below.
  2. Pack the item in the packaging that it came in and include the packing slip in the package (so that we have the order number).
  3. We will issue a full refund back onto the original card which was used to purchase the item within 7 business days of us receiving your returned package.

EXCHANGES

If the size which you ordered doesn’t fit or you would like to exchange an item which you bought from us, simply place a new order online and then follow the steps above for a normal return.

 

Non-Refundables

The following are some items which we do not refund or exchange.

  • Returns received after 14 days of the customer receiving the item.
  • Sale Items
  • Promotional items
  • Personalized Items
  • Returns that we receive that have been damaged, worn and/or washed
  • Underthings (intimates) including (but not limited to) bras, bralettes, undies, tights, and socks.
  • Free gifts

Remember…

  • All returns must be shipped to us within 14 days or the customer receiving the package from us.
  • All returns must be unworn, unwashed and still have Stitch and Feather tags attached.
  • All returns must include the packing slip that we inserted into your package (or at very least, the Order #)
  • Returns will be processed within 7 business days of our receiving them.
  • Refunds can only be issued to the original payment method
  • Return shipping is non-refundable, except in cases where we have made a shipping error.

 

 

If you have any questions…

Call us: 714-373-0440

Email us: Info@stitchandfeather.com

Ship Returns to:

Customer Service:

5862 Bolsa Ave. Suite 102
Huntington Beach, CA 92649

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