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Returns & Exchanges

RETURNS

We hope you love your new loot! However, if something doesn’t work out for you, then be sure to follow these steps.

    1. Email us at customerservice@stitchandfeather.com and tell us the item(s) that you would like to return and your order number.
    2. Be sure to send the item back to us within 14 days of receiving it.
    3. Pack the item in the packaging that it came in and include the packing slip in the package (so that we have the order number).
    4. We will issue a full refund back onto the original card which was used to purchase the item within 7 business days of us receiving your returned package.

    EXCHANGES

    If the size which you ordered doesn’t fit or you would like to exchange an item which you bought from us, simply place a new order online and then follow the steps above for a normal return.

    Non-Refundables

    The following are some items which we do not refund or exchange.

        • Returns received after 14 days of the customer receiving the item.
        • Sale Items
        • Promotional items
        • Personalized Items
        • Returns that we receive that have been damaged, worn and/or washed
        • Underthings (intimates) including (but not limited to) bras, bralettes, undies, tights, and socks.
        • Free gifts

    Remember…

      • All returns must be shipped to us within 14 days or the customer receiving the package from us.
      • All returns must be unworn, unwashed and still have Stitch and Feather tags attached.
      • All returns must include the packing slip that we inserted into your package (or at very least, the Order #)
      • Returns will be processed within 7 business days of our receiving them.
      • Refunds can only be issued to the original payment method
      • Return shipping is non-refundable, except in cases where we have made a shipping error.

       

      If you have any questions…

      Call us: 714-373-0440

      Email us: customerservice@stitchandfeather.com

      Ship Returns to:

      Customer Service:

      5862 Bolsa Ave. Suite 102
      Huntington Beach, CA 92649

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